Help Centre

How can we help?

Find answers to common questions, or get in touch with our team.

How does TrackElf track stock age?

Simply log each delivery by brand, model, quantity and date received. TrackElf automatically calculates the age of every batch and displays it with a colour-coded timeline — green for fresh, yellow for ageing, red for overdue.

Is my data safe?

Free plan data is stored locally on your device only. Pro and Business plans use encrypted cloud storage. We never sell your data or share it with third parties.

Do I need to install an app?

No. TrackElf works in any modern web browser on your phone, tablet or computer. You can add it to your home screen for an app-like experience (PWA).

Can I use TrackElf for multiple stores?

Yes. The Free plan supports one store. The Pro plan supports multiple stores with cloud sync. The Business plan supports unlimited stores with multi-user team accounts.

How do expiry reminders work?

You can set custom reminder windows (30, 60 or 90 days before expiry). Free users get local browser notifications. Pro users also receive email alerts.

Can I cancel anytime?

Yes. There are no contracts. You can cancel your subscription at any time from your account settings. Your data remains accessible until the end of your billing period.

Does TrackElf integrate with Shopify or POS systems?

Currently, TrackElf supports CSV import/export for easy data transfer. Direct API integrations with Shopify and major POS systems are on our roadmap.

Still have questions?

Our team typically responds within 24 hours.

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